Purpose:

This Agreement is to specify the rights and obligations of a user when using all online games provided by us, and the responsibilities of the companies that own the Game. Please read these terms and conditions carefully to ensure your personal interests. By clicking “Agree”, you will be deemed to have agreed to these terms, and become a member. You must follow every rule herein when using the Game Services provided by us, and shall be liable for any legal violation. If you do not agree to these terms, please click “Disagree” and leave this page. We will not be able to provide you the Game Services, either.

If you are a minor, then in addition to the rules that you should abide by, please ask your legal representative (your parents or custodian) to read, understand, and agree to comply with these terms before you start downloading and using the Game Services. If your legal capacity is restricted or lacking, you may have your legal representative apply to use, or agree to use the game. By continuing using the Service and software after a modification or change, your representative (parents or custodian) will be deemed to have read, understood, and agreed to comply with the modified or changed terms.
You may log in to the game programs and services on Capcom’s official website through an external user account (any login other than the official website, such as Facebook ID, Google ID, Apple ID, Steam ID etc.). We are not responsible for any ownership dispute regarding such account arising out of the user agreement and privacy policy implemented by the authorizer of the external account.
The terms of service, management regulations or guidelines are applicable to additional conditions of certain application, including but not limited to Apple iTunes Store Terms and Conditions, Google Play Terms of Service, Google Terms of Service, Google Play Business and Program Policies, as well as any terms and conditions of applicable social community services (collectively, the “Additional Terms”). If there is any conflict between these Terms of Service and any Additional Terms, the Additional Terms shall apply unless otherwise determined by us at our sole discretion.
We only provide the Game Website. Members may log in and play the online games through internet connection. Therefore, before purchasing or downloading any games and relevant kits, you must confirm whether the minimum hardware requirements of each game are met. Otherwise, we cannot guarantee your interests. In addition, please also confirm that your age conforms to the content rating of each game. We always mark the hardware requirements and age ratings at the point of download, and on the packaging of the individual game and kit.
Pursuant to the laws of R.O.C., you are entitled to review the contract for three days. You may read the text of this Agreement online or in paper. By checking the box below, you will be deemed to have exercised your right of review, and read all terms in this Agreement.

Signed for and on behalf of –
Service User (hereinafter referred to as “the User”)
Capcom Taiwan Co., Ltd. (hereinafter referred to as “Capcom”)

A. Content

The following content shall be deemed a part of the Agreement and shall have the same force and effect as the Agreement.
1. Any advertisement, announcement, event rules or marketing content of the Service from Capcom.
2. Fee schedule, agreement and management rules of each game.
Any conflict between or among the foregoing content shall be interpreted in the best interest of the consumers.

B. Definitions

The meanings of the following terms shall apply in this Agreement, the service agreement and management rules of each game:
1. Game Website: means the website established by Capcom for the provision of the Service.
2. Reload: means the User can store the points purchased according to the payment methods specified by Capcom in the game character (“Mall Coin”) on Capcom’s Game Website, and use the points to redeem the game points (game coins or other points in the game) or electronic records (virtual treasures or other virtual services). The foregoing points are for personal use rather than commercial purposes. Once the User transfers any foregoing point to other kind of points in a game (the name of such point will be subject to Capcom’s announcement in the reloading center and the official website of each game), the transaction will be deemed completed and no refund will be allowed.
3. Online Game: means the software that allows the User, by using computer equipment, household game consoles, handheld game consoles, or mobile devices that connect to the Internet, to play a game with multiple random players simultaneously through the game or this Service Program operated on the website set up by Capcom.
4. Bug: means any presentation, operation, or result of a game which is not foreseeable or planned when Capcom designed this Service Program.
5. Add-on Program: means any program not provided by Capcom other than the online game program provided by Capcom, the operating system on the User’s computer equipment, relevant programs supporting the operating system, or any program necessary to connect to the Internet, and which will affect the operation of Capcom’s online game program, data packet transmission, or destroy the game balance.
6. Game Manager (“GM”): means a person hired by Capcom to maintain the smoothness and fairness of the Service, answer questions of the operation of the Service, or support other customer services.
7. Gaming Record: means the records of the User’s activities retained by the computer system of the Game Website from the moment the User logs in to the Game Website to use the Service until the User logs out.
8. Game Management Rules/Service Contract: means the rules prescribed by Capcom in order to govern the games or distributed games provided on the Game Website, and constitutes a part of the agreement between the User and Capcom, having the same effect as this Agreement.
9. Game Kit: means the software with the main program and subroutine, and can completely execute all functions of the online game.
10. Free Game: means any Game Services provided by Capcom to the User without charge. Before the User pays any game fee to Capcom, Capcom is not liable for any breach of contract hereunder.
11. Necessary Cost: means the minimum game operating cost of Capcom when the User is playing the Game, including channel costs such as warehousing, cargo, launch and discontinuance, commission, and direct costs such as design, manufacturing, packaging, and servicing the game points.

C. Refund of Game Kit and Software:

The User may request a full refund from the original seller within seven days after downloading the paid software relating to the Service or purchasing the Game Kit of the Service. If the original seller does not or cannot process this request, the User may request Capcom to make the refund. However, the refundable value shall exclude any Game Kit or software that has been used in the game (converted to game coins, virtual treasure, or other services).
The User must request a refund according to Capcom’s policy, and provide the invoice and the product with the packaging intact, for example, the silver paste for the virtual treasure not being scratched off, the serial number not being reloaded. Otherwise, Capcom may reject the User’s refund request.

D. Game Support in Limited Regions and Countries

The services provided on the Game Website are limited to Taiwan, Macau, Hong Kong,India, New Zealand,Australia, United Arab Emirates, Saudi Arabia, Turkey and the region of South East Asia. By using the Game from any other location via VPN relay server or other tools, User will be deemed to have agreed on these Terms of Service, Personal Data and Privacy Policy, and relevant laws, and shall not exercise region-based rights based on the actual location or the VPN location, such as the right to cancel the purchase of game coins, virtual treasure or other services with real currency. User also agrees to waive the rights under the applicable laws and in any lawsuit or legal proceeding (such as arbitration, jury trial and class action) at its location.
User understands that when logging in to this Game Website from a region and country that we haven’t supported, the functions, effects, operating spend and stability of the Game Services might be affected and restricted, or even become unusable. User agrees not to exercise any right or make any claim against the Capcom due to the foregoing situations.

E. Use of Account ID and Password:

The User should set the account ID and password in the registration process of the Service. The combination of the account ID and password will be assigned to the User after Capcom’s Game Website has verified it. The account ID and password cannot be changed afterwards and shall be used exclusively by the User. The User shall not transfer, deliver, disclose or lend the account ID and password to any third party. The User is solely responsible for any dispute thereof. The User should change the password according to the modification mechanism provided by Capcom.
Capcom is not liable for any account theft or similar incident due to virus, or use of the Service through any link not maintained by Capcom.
Capcom will not ask the password of any consumer. Capcom will retain the User’s account ID, and the electronic records associated with such account ID for thirty days after the termination this Agreement. If the Agreement has been terminated due to any reason not attributable to the User, the User may keep using the same account ID, and the electronic records associated with such account ID after requesting continuous use within said period. If the User does not request continuous use upon the expiration of the Term, Capcom may delete the account ID and all data associated with such account ID, unless otherwise required by the laws.

F. Processes of Illegal Use of Account ID and Password, or Improper Transfer of Electronic Records:

The User shall immediately notify Capcom when he or she finds any unauthorized use of the membership account ID, game account ID by a third party, or any abnormal destruction of user security. Capcom will, after verifying the User’s identity, immediately suspend the use of that account ID or password. Any item with an expiration owned by the account’s character during this period will not be returned. Capcom may issue the new password to the User after the User submits the member service application form and relevant documents to Capcom. Capcom will follow the same process if it finds and confirms with the User that the foregoing situation is likely to have happened.
Capcom shall, upon the suspension of the right to use the Game, immediately notify the third party in the foregoing paragraph to explain by publishing the notice on the official website, by text message, email, push notification, or other agreed method. If the third party does not explain within seven days upon the notice, Capcom shall immediately restore the electronic records which have been improperly transferred to the User. If restoration is impossible, comparable compensation shall be given as mutually agreed by the parties. The restriction on the third party shall be cancelled after the restoration. However, Capcom is not responsible for restoring the records or compensating the User when the User does not use the free security provided by Capcom (such as anti-theft card, phone lock, etc.), or there is a reason attributable to the User.
If the third party in the first paragraph disagrees with the measures by Capcom in the foregoing paragraph, the User may file a police report and seek judicial resolution.
Capcom shall not charge the User or the third party any fee during the suspension of use by the User or the third party according to the first paragraph.
The User shall be liable to Capcom or the third party for any damage due to the User’s false statement.
Under the foregoing paragraph, Capcom shall adequately compensate the User for any used, modified or transferred platform coins reloaded by the User in his or her account, relevant electronic records and Game Records due to the failure of Capcom’s security measures. However, Capcom shall not be liable for any unauthorized disclosure of account ID and password due to virus, improper custody, or any cause attributable to the User. The User shall seek judicial resolution in that regard.

G. Retention and Inquiry of Game Records; Fees:

Capcom retains the User’s personal Game Records for thirty days. The User may request to look up these records within such period. Capcom will not be able to fulfill the User’s request after the retention period of the electronic records, or any unavailability due to equipment, technology, or any reason not attributable to Capcom.
The User may prepare the personal data consistent with the ID document, and apply for retrieving the User’s personal Game Records in writing and by original signature. (The processing fee would be NT$200.)
Capcom will, upon receipt of the User’s member form and game ID, verify the User’s game screens, recent purchase record, and identity document, and provide the User’s personal Game Records set forth in the first paragraph within seven days in writing or by email.

H. Service Suspension and Modification:

The User understands and agrees that, although Capcom will implement necessary measures to maintain the operation of the services, the Game Website and the Service Program may be, in whole or in part, subject to interruption, suspension, delay, error in data transmission or storage due to natural disaster, manmade accidents, other force majeure factors, or the malfunction, inoperability, or disruption of the internet system, software, hardware and equipment of Capcom, other collaborative vendors, or relevant telecommunication service providers, or alteration, falsification, or manipulation of data by third-party intrusion. Accordingly, Capcom may stop or suspend the services without any liability in any of the following situations:
1. Abrupt malfunction of software/hardware equipment, electronic telecommunication, or website operating equipment.
2. Scheduled or routine maintenance of the Game Website, the Service Program, or the software/hardware of the online games by Capcom.
3. Any necessary measures to maintain the integrity of the personal safety or data of other members or any third party in emergency.
4. Any unavailability of the Service and normal operation of the Game Website due to natural disaster, force majeure, or any reason not attributable to Capcom.

I. Internet Connection Quality:

For any downtime of the system or equipment under planned maintenance, Capcom will announce such on the Game Website seven days in advance, send a notification when the User logs in, and during the Game.
Capcom shall use reasonable technology and maintain the system equipment to avoid any error, freeze, lapse, interruption or connection unavailability. Capcom is not liable to the User for any loss arising from lags or retroprogress during the game during bad ISP internet connection, or any reason not attributable to Capcom.
If Capcom is responsible for being unable to provide the services to the User, Capcom shall return the deducted value, or waive the Game fee, or extend the permissible time for using the Service when the Game services or any services in the game are charged by time.

J. System Security; Program Breach:

Capcom shall maintain the security of its computer system at the level conforming to and reasonably expected from the then-current technical or professional standard when providing the Service according to this Agreement. Capcom shall implement reasonable measures to recover as soon as possible any destroyed computer system or electronic records, abnormal operation of the computer system, or any program breach.
Capcom shall be liable for any damage incurred by the User due to its failure to comply with the foregoing paragraph, and shall not charge the User any fee before fully restoring the destroyed computer system or electronic records, or abnormal operation of computer system.
In case electronic records cannot be written or a similar situation occurs due to server overload, Capcom may restart the server and resume the Game back to the status before the overload. The User agrees to no contest.
The User agrees that Capcom may transfer or copy his or her account ID and Game Records to another location for any change or adjustment of the Service’s hardware equipment or increase in number of users. The User agrees to make relevant settings accordingly as required.

K. Ownership:

The copyrights, patent, trademark, trade secrets, other intellectual property rights, title or interests to and in all works and data on the Game Website and in the Game (including but not limited to virtual merchandises, treasures, virtual coins and other electronic records) shall be owned by Capcom and protected by the laws and shall not be reproduced, transmitted, adapted, edited, or otherwise used by the User in any manner for any purpose whatsoever unless legally authorized by Capcom. The prohibited manners include, but are not limited to, installing a private server, reverse-engineering, modifying the Game, or adding new module, or using certain tool programs to service the operation (or host) of the Game. Nor shall the User transfer, sell, assign or otherwise dispose of the works or data on Capcom’s Game Website held or possessed by the User. Any conduct in violation of the foregoing sentence shall be the User’s sole responsibility. The User is only granted the right to use the electronic records of the Game according to this Agreement and the game management rules.
The Game Service provided on Capcom’s Game Website and in the Game is solely for the User’s personal entertainment subject to the license granted pursuant to Capcom’s existing platform mechanism. The User shall not use the same in any commercial activity (including cybercafé, entertainment center, commercial promotional event), or transfer the license to any third party other than the User.

L. Game Management Rules

To maintain the order of the Game, Capcom has specified reasonable and fair game management rules for each game which shall constitute a part of this Agreement. Capcom may revise such game management rules as applicable, and the revised versions shall become effective upon the publication on each of Capcom’s websites or the homepage of each game. The User shall fully comply with the game management rules published by Capcom.

M. Procedures for Violation of Game Management Rules

Capcom may deactivate a character, or even delete the account ID for any improper conduct in the games, including but not limited to inadequate character name, inappropriate comment, privacy infringement, sexuality and harassment, dissemination of spam, use or dissemination of plug-ins, exploiting a game Bug, affecting the duty of GM (Game Manager), or any business solicitation or illegal conduct.
Unless otherwise provided in the Agreement, if there is substantial fact to believe that the User has violated the game management rules, Capcom may publish the User’s game ID and name on the Game Website or during the game. Capcom will notify the User to mend the noncompliance within two days. If the User fails to comply within the specified time, Capcom may restrict the User’s right to use the game in the following manners according to the materiality of such noncompliance as specified in the game management rules:
1. Comment ban: The User will be banned from entering any words to communicate with others for a period of time on the Game Website.
2. Character suspension: The User will be suspended from using his or her own character to play the game on the Game Website.
3. Other punishments: Other punishments as specified in each game management rule.
If the User’s violation has become a cause of termination, Capcom may terminate the Agreement and all services without returning any amount reloaded by the User.

N. Compliant Procedures and Rights:

If the User is unsatisfied with Capcom’s connection quality, game management, fee charges, service quality, or any decision made by Capcom according to the game management rules, he or she may submit a complaint within seven days following the date of the announcement on the official website through Capcom’s 24/7 feedback system. Capcom will process the request and provide the results within fifteen days upon the receipt of a complaint.

O. Modification to Agreement:

Capcom reserves the right to modify the Agreement at any time and will publish such modifications on the homepages of the Game Website and each game, or notify the User by email . If the User does not expressly disagree to such modifications within fifteen days, or keeps using the Service, the User will be deemed to have agreed to and accepted the modified provisions of Capcom’s Agreement. An expressed disagreement from the User will be deemed as a notice of termination of this Agreement.

P. Standard Rate and Adjustment:

Within the scope of the Game Service (such as the game mall, online stores), everything is provided for free except for the points, merchandise or other services (such as virtual coins or treasures, or advanced equipment, which are by purchase). Any adjustment of the rates and fees shall apply from the effective date. If the new rate is higher than the older rate, any value reloaded by the User on the Game Website before the effective date of the new rate will be based on the older rate. For hourly charges, the minimum time shall be one hour.
Capcom will publish any rate or fee adjustment on the Game Website, each game page, during the game, or on the game start pages, or notify the User by email thirty days prior to the effective date.

Q. User’s Obligations:

The User shall not use Capcom’s websites, comment boards, communities, or game interfaces to distribute or disseminate any word, picture, or any file in any format which is defamatory, untrue, threatening, disgraceful, obscene, defamatory, or infringing other people’s privacy and other rights. Nor shall the User publish any commercial advertisement, or sell merchandise, service, virtual game merchandise, treasure, or virtual coin.
The User shall not engage in any transaction of the content provided in the Service in the real word (including but not limited to account ID, virtual item, virtual coin, electronic record).
Without legal authorization, the User shall not lease, resell, or otherwise profit from the game software and kit provided by Capcom, or use plug-ins, virus or vicious attack, or copy, distribute, modify, decompile, perform reverse engineering on, disassemble, or change or destroy the online game.
If Capcom discovers any of the above conduct by the User, it may immediately terminate the Agreement with the User and will not refund any fee without prejudice to any legal action that may be available.
If the User purchases the Service or reloads the value through cashflow platform services (including credit card), then before the User makes the full payment, Capcom may stop the User’s rights to use the games or services in this Agreement when Capcom is charged for a cancelled transaction, or unable to receive the payment because the User fails to pay the cashflow service provider. If the User does not make the payment within the time specified by Capcom, Capcom may terminate this Agreement. Capcom will seek legal action against any fraud or other illegal conduct.

R. Termination of Agreement and Refund:

The User may terminate this Agreement by giving a written notice to Capcom at any time. Besides the full refund pursuant to Section C of this Agreement, if the User has any unused virtual treasure (excluding the gifted points, and the value of any gifted points, game characters, or weapons in case of gift combos), Capcom shall refund the unused value or balance of the game fee reloaded by User, less 40% of the refundable amount (Capcom’s necessary cost) and processing fees such as postage/draft, by sending the check via registered mail, in cash, by credit card or draft within thirty days after the User completed the refund application process.

Any virtual merchandise or treasure purchased by the User through the purchase page in the application with a credit card, by online payment or other applicable payment methods will not be refundable.

If the User is under age 20 without legal capacity or with restricted legal capacity, and does not purchase the points through his or her legal representative, the legal representative may still request the refund according to the procedures published on the official website. Capcom will make the refund pursuant to the first paragraph of this section after confirming the proof documents and applications.
If the User has not logged in and used the Game Service for three years, the User may still log in within thirty days upon Capcom’s notice. Capcom may terminate this Agreement and process the refund purchase to the first paragraph of this section if the User does not log in again within the specified time.
Without prejudice to the situations where Capcom may terminate the Agreement without any refund herein, if the User has materially breached any provision of this Agreement or any game management rules, or failed to mend his or her noncompliance, Capcom may also terminate the Agreement after it publishes such situation on the official website or notifies the User by email.
To prevent any malicious registration of account ID, the User agrees that Capcom may reject the registration under an ID No. which has been used to apply for the termination of service.

S. Suspension of Operation

Capcom will announce the termination of the Agreement thirty days in advance on the homepage of the official website, the game log-in page or purchase page when the operation of the Game Service will be ceased. If the User has provided the contact information when registering the account, a notice will also be sent to the User separately.
If Capcom fails to make such announcement and notification, it shall refund the used points or game fee purchased by the User without deducting any necessary cost, and shall provide reasonable compensation to the User.

T. Delivery:

The User agrees that any notice in connection with the Agreement shall be deemed delivered when published by Capcom on the official website, or sent to the email address registered by the User.
The User shall immediately notify Capcom of any change of the foregoing email address, and agrees that the notices will be delivered to the new email address. Any notice shall be deemed delivered when sent to the email address under this section by Capcom.
Capcom is not liable to the User for any delivery failure due to the User’s willful or negligent conduct, or incompleteness of information.

U. Contractual Dispute:

The parties agree that the Agreement and relevant game management rules, as well as any rights and obligations between the User and Capcom under the User’s use of this Service shall be construed and governed by the laws of R.O.C.
The parties agree that in case of any legal action brought in Taiwan for any dispute arising out of this Agreement, Taiwan Taipei District Court shall be the court of first instance.

If you have any questions or concerns about these Terms of Service or any issues raised in these Terms of Service, please contacts us at: service@capcom.com.tw.

※This Agreement shall become effective on February 6, 2020 (or the actual publication date).